I don't understand why these reviews are so low. We've had nothing but positive experiences. I bought my 2013 RDX brand new and have taken it in for service as needed since then. The entire buying process and service appointments have all been top-notch. The service department is incredibly courteous, professional, and knowledgeable. I don't plan to take my car anywhere else. In the few times I've needed a loaner, they always give me a beautiful brand new MDX. My husband says they are trying to sell me a new car. It might be working. If it does, I'll be sure to get the new rig from them.