Original Issue: A boot sold as new was missing a part from the liner and was broken; less than stellar phone support by nice employee who lacked some withitness.
Highlight: in store experience. My wife was in PHX today for work, stopped by the Camelback store. The gents working the snowboard area were most helpful. I also received a response to my Yelp review from Ski Pro. Both provided more options than what were conveyed when I called the day before. Ski Pro showed they actually cared about my experience.
Resolution: store credit, my preferred option given the circumstance. This was a weird situation. I appreciate Ski Pro standing behind the sale and their merchandise... way better than where I thought I was going to be yesterday. Thanks Ski Pro.