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  • This was hard for me to rate... Food: our burgers tasted great. We ordered the all American and the bacon cheeseburger and one side of regular fries. We paid a little extra for the pretzel buns which were delicious and worth it. The fries were average; they tasted good, but nothing to write home about. Service: horrible. The menu was confusing because they have template burgers and then there is a build your own burger option. However the build your own option didn't have a listed price base price. It's not clear how much it would cost so we just thought it would be easier to pick a template burger. However, before we did so, my husband told the girl behind the counter it's our first time there and asked if she could explain the options and she literally stood there and glared at him without a response. No response at all... It was silent and awkward. I mean even if you think we are morons, you can put on a smile and answer our questions. That's how customer service works.The customer right before us turned around after a few seconds and offered an answer, which wasn't entirely helpful, but at least he was nice and tried. It was bizarre; I've never been ignored and glared at for asking a menu question before. So we ordered template burgers and then she asked us what we wanted on our burgers. And glared some more when we didn't respond right away. It was strange...I purposely picked a template that has toppings chosen for me, so I wouldn't have to read off the list to her. I mean it's nice to be able to customize the burger, but why do I have to explain what I want, bit by bit, when I specifically ordered a template burger? Strange. So did it taste good? Yes. But the combination of the weird menu and the very rude service makes me not want to go back.
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