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| - My husband I had used Park Animal Hospital since 2011. Our experiences in the beginning were very good. Dr. Wright, Dr. Rowan, and a few others were so good to us. As the office changed so did the care and the staff. Over about 6 years both of our cats and both of our dogs passed under the care of Park animal hospital. To be very clear, Park Animal Hospital did not cause the deaths of our pets. They were either very old, very sick, or both. As out final dog began to get alarmingly sick with Cushings Disease I guess I just wanted them to know my name, my dogs name, and why my dog was there. I expected them to give me proper medication instructions and to tell me when I should have my dogs blood work done and retested. I expected someone to talk to us and show a little compassion. I expected to talk to a doctor that didn't treat me like a pest as my dog was dying. After a lot of money, frustrations, and tears we were told that 2 of the very expensive Cushings monitoring blood tests were done at the wrong time. If you don't time the blood work the results are not accurate. The staff blamed us for not reading the medication direction before taking the time to understand that they were the ones that gave us medication instructions that were misleading. Our dog was treated for Cushings Disease for about 6 months at Park Animal Hospital. He had been there prior to that. He had been neutered there, had vaccines there, had a dental cleaning there. We were there often for treatment and medication related to his Cushings diagnosis. After the original diagnosis we were only able to speak to the doctor once. The staff never learned my name or my husbands. They never seemed to know why my dog was there for his appointment. Our last appointment with Park was for another Cushings blood test and a full panel of blood work. They took his blood at the wrong time...again. They forgot to run the full blood work and then lied about it in the chart. When I finally saw my dogs paperwork it stated that we denied blood work. We would have done anything for our dog. We did not, and would not have denied anything that may have helped him. Our dog died on December 18th, 2016. We had to seek help elsewhere for obvious reasons. The wonderful people at Legacy Animal Hospital helped us give our boy the peace he deserved. His name was Shorty. He was a good boy. He was just as important as any other patient. He deserved better than Park Animal Hospital. I don't have a vendetta against Park. No one can bring my pets back. What I do not want is for anyone to feel as ignored and as unimportant as we were made to feel. I don't think Park Animal Hospital could have saved our dog. I do wish I had removed my dog from their care sooner. Not that it matters anymore but, I will never know if better care may have given him more quality of life in his last few months. Save yourself the regrets that we have.
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