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  • AWFUL is an understatement. I have had issues with my brakes since having this shop work on them just over a year ago - only less than 5000 miles ago. I approached manager Rich Gerber at the counter with my receipt from my last service there, feeling that the work may have not been done properly causing the issue. Mr. Gerber took my receipt and then had people look at the vehicle, explaining that he would look it over, then come back to "tell you what the cost will be." I found this odd to begin with - if this was not good work there should be no cost. When he returned to tell me what was up he began with, "Our labor is only guaranteed for 90 days," and proceeded to explain that somehow the exact same issue i had them fix less than 5000 miles ago had mysteriously occurred again. As he explained the issue he continued to revert to, "our labor is only guaranteed for 90 days." In addition to the same issue recurring, there were new issues with other brakes that they either failed to notice on the first trip or could've been exacerbated by their failure to fix the first issue correctly the first time. I got stuck paying $1000+, no discount on labor, not even an apology. One of the other workers there confided in me that they knew i had to correct the same issue twice and shouldn't have, and that he understood my frustration and anger. HE ADMITTED IT! I am pursuing legal action and will be contacting the Better Business Bureau as well. If you care about service and don't like being taken advantage of, avoid this place.
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