I used the app to order a pizza. I specifically remember ordering two pizzas and picking the toppings for both pizzas and then added on a marble cookie. Instead I got one of the pizzas and two marble cookies. I understand this is not the stores fault it is the app.
The way the manager handled the situation was completely the fault of the store. I called to explain what happened but instead the manager decided to interrupt me and tell me I got what I ordered and there was nothing he could do. I tried to explain that the second pizza was pretty specific and it was hard to forget building that pizza on the app. However he interrupted me again to tell me that I was interrupting him. How ironic. The entire time I was talking very calmly yet he still decided to hang up on me.
I called back because I found that the hang up was completely uncalled for. He continued to yell at me as I spoke to him calmly. He then told me he was flagging my account and I would never receive pizzas from there again. Then he told me if I called back that he would call 911 for harassment.
Needless to say, I'm not surprised that most of the yelp reviews are 1 or 2 stars. This was the worst costumer service ever.