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  • TLDR: They do not really warranty their work...only if it doesn't affect their bottom line. Our Surface Pro 3 screen was replaced here two weeks ago for $280. There was a dent in the frame in the corner from the prior drop. When my wife picked up the laptop, the owners did remark that they had to "fix" the dent in addition to installing the screen. They did not indicate that there was increased risk of the screen unexpectedly cracking or that they would no longer honor their warranty for the installation. The replacement screen cracked 2 weeks later starting in the corner with the dent. There was no other physical damage to the laptop and it had been left on a table for the two weeks during which we had it. The owners of the shop will not warranty the cracked replacement screen as it constitutes "physical damage", although any reasonable person could realize that this an issue of a damaged frame and an screen being installed where it should not have been. I certainly would have accepted that this was a possibility had the owners been upfront prior to repair that this could happen, or even had they called during the repair to ask me if they should go ahead knowing this, but since they chose to take money for a repair, then they should honor the work. Otherwise this constitutes UNETHICAL business practice. In addition, speaker grills were not replaced on the laptop after screen replacement, further pointing to a poor installation., with a lack of attention to detail. Naturally, the owners do not wish to honor their 90 day "warranty". Moreover, when I called to discuss this with them, they proceeded to insult me and hung up the phone, quite quickly might I add, without any yelling or insulting from my end. I'd be weary of entering into business with people like this.
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