I love this place.
Practiced my spanglish with wife(?) and ordered a medium Diabolito (Mango Chili flavor). Her young one handed back my change. So sweet. The husband(?) master crafted my raspado complete with mango straw covered in chili. Rather monstrous serving complete with 2 spoons for wife & I to share and handed off with a wonderful contagious smile.
Don't be put off by these off colored reviews. These people are really nice and their product is outstanding. If there was a bad Customer Service experience, I'm guessing it was the Customer that caused the bad experience...and fresh fruit or not, these drinks are still hitting home runs - this isn't whole-fancy-dale people!