About: http://data.yelp.com/Review/id/QdENx_wL0rvankUf_3

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About: http://data.yelp.com/Review/id/QdENx_wL0rvankUf_3_DsQ Goto Sponge NotDistinct Permalink

An Entity of Type : rev:Review, within Data Space : foodie-cloud.org, foodie-cloud.org associated with source document(s)

Attributes	Values
type	rev:Review
dateCreated	2017-06-24 00:00:00 (xsd:dateTime)
itemReviewed	Tire Works Total Car Care
http://www.openvoc.eu/poi#funnyReviews	0 (xsd:int)
rev:rating	1 (xsd:int)
http://www.openvoc.eu/poi#usefulReviews	2 (xsd:int)
rev:text	I have used this shop for nearly 10 years. I started using them since I was familiar with the company in California. They have had decent service over the years, but have noticed the service culture has declined dramatically. I have spent nearly $10k with the company and will no longer go back. Service was the most unorganized and horrific experience. I came in for a basic oil change which took the crew member, Isaiah over 10 minutes to print out. I was told that they would get right to the car. I decided to walk across the street to get a coffee. Over an hour went by and I called to get an update. I was told the car was up on the rack. I walked back 40 minutes later to pick my car, however I was told after waiting 2.5 hours that my car still hadn't been pulled in the rack. I also noticed 3 new cars that were not there at the point I dropped off my car, in their shop?? Absolutely no apologies given, I was told it was going to be another 1.5 hours? 4 hours to get an oil change? Why would you not communicate that at the point I dropped off the car? Why not communicate when you noticed me sitting in your waiting room? Why not communicate that when I called and you proceeded to lie to me instead by saying the car was on the rack? As several other guests were complaining about service, I asked for my keys and drove off. No offer of apology, empathy or alternative. Just a non hospitable smirk. I am not confident they care about service or their customers any longer. Time to look for a new shop, it's a good thing that 4 new shops have opened up closer to my house anyways. Best of luck to anyone that wants to try this shop, but I would highly recommend you go elsewhere
http://www.openvoc.eu/poi#coolReviews	0 (xsd:int)
rev:reviewer	Ryan

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