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| - My mother purchased 2 mattress' from this location store in Mesa. We were happy with the service we provided, however noticed after installing them on the bed frames, one purchased from Ashley and the other a pre owned one. One of the mattress', my own was rolling me into the middle and had a huge dip when I got out of bed. We called and complained and had someone come out to check, it had dipped more than 1.5 inches, so I got a new mattress. Now my mother's mattress is doing the same thing, it got checked the other day and it has dipped 3/4 inch, which is under their marker for getting a replacement. So now my mother is dealing with them telling her, it's not their fault and she's not getting a new mattress. She has spent about $3000 or more with this company and is expected to sleep on a shit mattress that has likely been sitting in storage for years, this is why she purchased 2 faulty mattress'. This is not good customer service or sales, selling your customers faulty mattress'. This will be taken higher. BTW, these mattress's are less than 2 months old. Ridiculous.
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