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  • 11/30/2017 Has our "cold draft" problem been resolved? Well only time and colder weather will tell us that. To Royal Oaks credit once I shared our problem's using social media we received a call from Royal Oak Nissan's general manager who in turn put us in contact with the service manager who in turn set up an appointment to meet with us in person and try to help resolve our problem. The service technician spent an hour or more trying to diagnose and resolve the problem. I will say each of the staff we have had face to face dealings with have been as helpful as possible or as helpful as they were allowed. 11/28/2017 If asked I would not recommend you deal with Royal Oak Nissan in Calgary. They do not stand behind there sales nor do they offer any after sales service. Very disappointed with our used car purchase and the after sales service, or lack thereof. We purchased a used 2014 pathfinder from Royal Oak Nissan in Calgary. The salesman (Dylan), the delivery representative (Emily) and the finance manager (Tyler) were all quite helpful to begin with. After owning and driving the car for about three weeks we discovered on a road trip to Red Deer during colder weather (-10C) that while driving at Hwy speeds there was/is a terrible draft on the passenger side. The draft blows on your feet making the passenger very uncomfortable and cold. After our trip and owning the car for less than one month we returned to the dealership and asked if there was something they could do for us? The sales manager flat out refused to help in any way. The car has 75,000km, Nissan warranty will not cover it, extended warranty will not cover it.
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