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  • I do not belong to this gym, nor will I ever join. I stopped in Monday night with my fiancĂ© for a tour. We are very interested in joining a gym. The gym at our apartment complex is nice but he wants more weights and I want to do spinning classes. The facility at mountainside fitness was nice but crowded. However the reason I am giving a two star review was because of the insulting customer service we received from Danielle in membership sales. She clearly couldn't care less if we joined or not. She was so rude and unfriendly and put in zero effort. Once she was done presenting membership options she told us "ok I am done with you." I have worked in sales and let me just tell you- heck no girl. Who do you think you are talking to customers like that. We did not join, mostly due to Danielle's poor customer service. Two days later we went to LA Fitness for a tour. The facility was just as nice and the membership sales consultant was welcoming, friendly, and very interested in getting us to join. So we joined LA. Get it together mountainside. You lost a sale.
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