My coworkers mother just died. She and her mother both bank here at the Sun City office. My coworker went down there on her lunch today to take care of her mothers account. Her mother opened this account MANY years ago when my coworker was married with a different last name. The woman who was "helping" her today was EXTREMELY rude. She came back to work crying. Her eyes were red and she was so upset. Apparently the woman said about her last name being different now "Well didnt your mother know who you are?!" and gave her a bunch of grief about everything. I dont know about you but if I find out someones loved one has just died I try to show a little bit of compassion. We work in customer service ourselves and I cannot believe she was treated so heartlessly. UNACCEPTABLE.