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| - I've been going to this location for years and had nothing but good experiences. It's a nice place to hang out in, but not if you're not treated right.
On April 17th 2018, I had a 1 star experience however. I pulled into the outside of the BMW service bay and walked inside to get my FOB read. The agent who attended to me did not introduce himself, but asked if I needed service. I said I needed to have my FOB read, because I have a warning light on with a "triangle and an exclamation mark in the middle". This man who looked half black and half Asian (no name tag) proceeded to tell me that reading the FOB would not tell me what was wrong with my car. I would need to leave the car for a diagnostics which could take 24hrs for an unscheduled appointment. I reiterated that I simply wanted the FOB read, that I had been there many times and reading the FOB is where I've always started.
This guy really made me feel like I had no clue how to take care of my BMW. I had to sternly insist that he read the FOB. He read the FOB and a 3-page print out was delivered. He takes me to his desk and proceeds to tell me a bunch of other crap, until I asked him to address what was on the paper. This is when we got into a real argument, and I had to tell him how he was making me feel. Basically, he was making feel as though I was beneath him He apologized for making me feel that way while looking left and right (an indication of how sincere he was). He read out a few items on the paper and then got back to leaving the car to be diagnosed. He then referred me to make an appointment with the service person.
Why would I leave my car to be diagnosed after speaking with him? There are other BMW dealers and service places who know how to woo customers away from their money without berating them first. I took my printout and left. The printout is telling enough information to rule out certain things. Whoever this guy is, he needs a lesson in how to deal with customers, and give them what they want. There is a way to lead people down the sales funnel, and it's not through him!
UPDATE: April 19th 2018
The printout said I needed a new "micro-filter" which I guessed had something to do with the cabin air quality. I went to my go-to guy at Bimmersport, and Charlie did his own work-up on my car, and yes... that's all the car needed. Ladies (and gentlemen), do not let car dealers like Sunlight Park BMW take your money for no reason when your car is out of warranty.
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