I give Fairway a one star because of the service department. The staff is polite, and the free shuttle is also nice, but would be better if they gave you a ride back as well. The reason for the low rating is because I was given an estimate of $150 - $200. Now we are all use to service centers charging the high end of an estimate, that alone sucks, but I was charged 40% above the high mark of the estimate. $240. When I explained that it should not be above the estimate to one of the service ladies, and I told her about being charged $60 less than an estimate by a muffler shop, her response was that I saved it there so this balances out. I don't think so. I should have refused to pay the extra $40, but was not in the mood to argue. Maybe I will call the manager tomorrow. I will not be going back there unless they call and apologize.
UPDATE. the service rep called me today to apologize and offered me the difference refunded. I turned it down because it's not about the money, it's about honoring quotes in the first place. I am glad to see that they look at these reviews and learn from them. I have upped my review from one star to three stars. If we use them in the future, we will update the review again appropriately.