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  • My initial impression of NOL was very high. Everyone was very helpful and seemed quite knowledgeable and their inventory is massive. We purchased two used desks that needed to be refinished, and there is where the problems began. We were assured the desks would be ready in one week. The sales woman I was working with was brand new. When the finish was not correct the first time she did not try to find out any information, she simply told me they were handling it and she would let me know when I could expect our desks. Then the second refinishing didn't go so well. A month after making the purchase and after I stopped getting updates I had to call on several different occasions and went through several people before I found someone who I felt could handle my situation. The original sales woman didn't understand why I was angry and basically said "I told you I don't know and that is all I can do." We finally began talking delivery and although the desks were not finished in the color we would have liked we decided to make due since we had been working off of folding tables for a month. They agreed to deliver for free and one person told me they would assemble but no one else was aware of this so we now have a pile of desk parts with no instructions, missing parts and a big "FU". Oh, and on the day of delivery we were told there was STILL a piece not finished but it would be delivered later that day. Delivery of the final piece did not happen, we ultimately had to pick it up ourselves along with all the missing pieces and parts. No doubt, NOL has the biggest selection in the Valley, the product is quality and priced cheap, which is apparently why they believe they have to right to crap on their customers. Getting any help if anything goes wrong is like pulling teeth, they have no communication among their sales team, the company who does their finishing or the warehouse guys. We are a small company and work hard for every dime we make. If we were to treat our clients the way we have been treated by NOL we would go out of business. I guess you can do that when you are huge. Next time I would bite the bullet and spend more at a place that appreciated my business.
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