I went here for an updo. I specifically said I wanted something casual and messy and brought pictures. I also said I did not want to look like I was going to a wedding. I got the exact opposite. And the only product she used was hairspray. I have dark, coarse hair, and if you know anything about non-white hair, you know that product is necessary. No product prior to heat. Big no-no. My hair was stiff and crispy after that. Thank god for home hot oil treatments.