645-745 is the drop off time for spay & neuter time frame I arrive @ 635am as the 9th person at the door. It was supposed to be first come first serve so why was I waiting until745 am to be called to the back. That is over an hour wait. At 745 I asked the front desk girl when I will be called back she told me I had 2 people in front of me. It took 1 hr to call back 7 pets? Which is ridiculous. Spay and neuter prices are cheap but obviously doesn't pay for efficiency. Pay the little extra somewhere else