I had to call for a reservation to board my kitten while I go home for a few days to celebrate the holiday with my family for thanksgiving. The professionalism and caring of this organization immediately put my mind at ease. I could purchase extra pet and purr time, the kitty has Windows for visual stimulation so he won't be lonely, and is let out a few times a day for cleaning. In addition they allow upgrading the rooms to larger sizes, have an aquarium for the kitties to look at and even a special holiday meal. I hate leaving him but if I have to. This is the place I would want him to be.