My roommates and I love Genos, we order pretty often. We love getting it delivered. We all work full time jobs and occasionally we don't want to cook. Genos is awesome for those times. I recently ordered and wanted delivery, the wait was an hour and a half to two hours!!! That is ridiculous, no place should EVER have a wait that long. On top of that, we ended up opting for pick up, the people who worked there had no sense of phone presence and no customer service. They were very much 16 year olds at their first job not having a care in the world. No one asked for my name or number, how would they know what order was who's??
I don't think their food is good enough to deal with incompetent employees. That was probably one of the last times I'll order food from there.