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| - We loved Pei Wei until last night. Other locations are good, but this particular Pei Wei location always seems to have problems ranging from a sewage backup to being short staffed to giving tiny portions. These are things we've noticed in the past three years, each time making us vow to not return to this store. Being forgiving people, we gave them another chance last night. NEVER EVER AGAIN!
When we arrived, there were only a few open tables and there was a long line--that was a positive sign. We were in line for About twenty minutes. When were ordering, we were told they were short-staffed...(red flag). My partner ordered the lettuce wraps and edamame. I had the honey seared chicken. I tried to order a soda, but was told the machine was broken. Fine; I had iced tea instead. The condiment station was a nasty mess and they were out of lemons and most everything else (red flag). We located three empty tables--all filthy, but hey they were busy and short staffed. While seated for a very long time, we observed the kitchen to be in chaos. My partner and I have both worked in the restaurant biz in the past and we could clearly see they were "in the weeds".
When her appetizer finally arrived, my partner shared a few edamame with me while we waited for the entrees. She noticed that the bowl the edamame came in was filthy with old food. The edamame covered it up and it wasn't until she had gotten to the last few that she saw the trough our slop was served in. YUCK!
When the waitress placed the honey seared chicken in front of me I asked her which was which and she didn't know. She then said "they're busy back there and probably got them mixed up". I let it go ( last time I ordered the regular to go and it was tiny--so tiny that once I opened the container at home and saw what they sold me, I actually weighed the chicken and called the store. I spoke with the manager at that time and was told the weight the chicken portion should be--mine was less than half. At that time, the manager voided my credit card transaction and assured me this was a one-time occurrence.) This time, the rest of the food was bland and the sauce on my chicken tasted different.
When we got home, my partner had to sit down in the bathroom for over 45 minutes. She was awakened two more times in the night with the same problem. She awoke and felt nauseous and had a fever. After a couple of hours this morning, the symptoms began to subside. She seems to be on the mend now.
I awoke this morning with nausea and a fever, which subsides around the same time as hers did.
We will NEVER EVER EVER eat at this Pei Wei again, and are probably not going to visit any of their other locations for a very long time. Cassie B., don't bother with the canned response; from the other reviews and your replies to them, fixing the problem is not high on the priority list. I won't take the time to go online and fill out your form; this review should suffice. That and the report I filed on iwaspoisonedDOTcom
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