Went through the drive thru on 3/18/17 at about 7:24pm and when we asked the employee to hold on so we could look at the menu, she snapped, saying "I don't know who you think you're asking to hold on" after an exchange of words when she was questioned about why she was being so rude we decided to leave and as we left she felt the need to yell out the pick up window and tell us to have a nice day with other customers in the drive thru.
We called the 800 number to let them know of the situation to pass on to upper management and requested a call back from the General Manager. As of today, still no call. Appears that this is why their employees feel they can get away with such behavior.
I was a manager for Wendy's for a number of years and any employee would have received a disciplinary for such actions and the fact that the store never replied to a customer's concern is almost unheard of if the complaint came from the 800 customer service line.
An epic fail all the way around for Wendy's.