The airport is under construction now but it's easy to maneuver through. I had some issues with American airline. The customer service agents were so rude and unhelpful. My flight to Atlanta got cancelled due to the blackout on Dec 17. So I had to buy another flight and fly to the closet nearby airport which was Charlotte. I bought a flight that had a connecting flight to dc but it had a layover in Charlotte. I got off in Charlotte and I told the customer service reps the situation. They act like they didn't care and didn't want to help me out with my bag situation. Thankful I was directed to another customer service associate with American airlines and she went out her way to get my bag off the dc plane that was about to take off. This experience turned me off from flying with American airlines.