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| - Marissa....Marissa....Marissa...your a manager at Fantastic Sam's NOT an owner or franchise partner even! You need to slow your roll and get off your high horse!
I went in today to get my haircut just like I have at this location for the last 15 years. Usually Sarah or David have always cut my hair but because of the holidays they were on vacation, which is totally understandable. No problem, Ill take whoever is available. Get sat with a young woman (no name tag so who knows her name) with dark hair who start off asking all the basics. "How would you like you hair cut?", "How much do you want taken off the ends?", "How much would you like off the sides?" I explain what I want, which is the same cut I have had for 20+ years and I get looked at like I'm Medusa. She states that she feels uncomfortable cutting my hair and disappears to get someone else. I'm thinking in my head ok well at least she got someone else instead of butchering my hair. After sitting there for 5 minutes out comes Marissa. Oh Marissa! I sit down in her chair and get asked all the same basic questions.....then more questions.....and more questions. I told her exactly what I wanted which is a trim, blunt cut, texture it if needed. Because my hair is thick, Sarah will always texture it at certain areas that need it ( which I shared with her). Get told if I blunt cut it I can't texture the areas, then don't texture...hell....by this time I've explained my simple haircut for 15 minutes between the two girls. Either I was speaking a different language or Marissa doesn't know how to do her job. Either way after 10 minutes of interrogation over my haircut by Marissa, she undid my smock and tells me I need to go somewhere else. Really? Your that incapable of cutting my hair? "Do you want to cut your hair right or not" to which I replied "Of course I do, this is my hair and I have to wear it everyday!" I replied that I have never had to tell a hair dresser for 10 minutes how to cut my hair. The entire time the other girl who shared with me that she was not able to cut my hair was continuously walking around the chair, like it was a plan. I asked her name and her reply was Marissa, I'm "the manager". I was in shock! NEVER in my 50 years of existence have I ever been asked to leave an establishment. And I dont know who you are Marissa or where you came from but you must be new. I have been going there 16 years and have NEVER had an issue until YOU. Fantastic Sam's is a company that focuses on customer service and I must tell you, you're lacking. I just said OK and thank you and walked out the door. Went down to Arizona Hair CO., got sat down, explained what I wanted, and was in and out in 20 minutes. It was easy, wonderful, and quick! I really hope someone of importance at the Fantastic Sam's company sees this and does something about her. She is making your company lose money. The exact opposite of her job as a "manager"! Her customer service skills are nonexistent and she is straight up RUDE! I'm a healthcare professional and if I treated patients like that I wouldn't have a job....."Oh heck, I don't want to take care of you....just leave" Unbelievable I am sorry because I adore Sarah, but I will make sure that anyone that I come in contact with will not be utilizing Fantastic Sams because I would never want anyone to be treated the way I was today. Totally unacceptable behavior, especially for a so called Manager. They have schools that you can go to to help you with customer service skills and I were the CEO of Fantastic Sams I would put that on your performance review as your goal for this year.
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