I was planning a wedding for a friend and she decided to order Bobbette & Belle's macaroon tower. Visually it was great and the taste of it was also great. Problem is their customer service. It's standard in any food business to have a customer call a day or two in advance to confirm a custom order. So I called a day in advance to confirm the order and delivery time, no one answered the phone at 1 pm. I figured they were probably busy so I called again at 3 pm, still no answer. At this point I am a little antsy because I wouldn't want my friend to be left without a dessert tower during her wedding! So I actually took the rest of the day off and drove all the way down to the store to confirm the order and delivery time. Holy, they were rude. I mentioned how no one picked up the phone even though I called twice, the owner/manager just shrugged it off without apology or explanation. Anyways, I got what I needed done and I just left feeling frustrated.
So the next day lo and behold, they were late delivering the order. Sigh. So I had to call them again, this time they picked up the phone! I was elated! But the lady over the phone was rude! She sounded very annoyed and told me the driver is on the way, it must be the traffic. The delivery was 1.5 hours late! I just want to point out that my friend's reception is at Arcadian Court. It's a 10 minute drive! Honestly I was rather pissed off at this point. While they were setting up the tower they were yapping away during my friend's ceremony! Who actually does that?