Have taken my car here a few times because there's a bus stop out front so it's convenient to drop my car off and get to work. But after what happened I will never be back. They just cost me money and lost my tires.
In March I blew a tire on a pothole (naturally) and they replaced the two front tires for me. The second tire was fine but you have to replace both, I kept it so that I would have a spare if another one blew out. Put the tires in my basement, no problem. Saved for a rainy day.
This week I ran over a nail and the tire wasn't fixable so I had to get it replaced. Luckily I've got a spare! I called Monro early this morning to see if I could get in but they said it would be tomorrow at the earliest. I needed my car so I took it to pep boys (three hour turnaround - also the last time I needed an oil change they said they were booked for three days, good lord).
I drop the car off at Pep Boys and tell them the extra tire is in the back. They call me up and tell me the tire is the wrong size. What? Monro gave me the wrong tires back when they replaced them in March. So I had to buy a new tire when I had a perfectly good one that is now god knows where. The tire was the wrong size and definitely didn't come from my car as it wouldn't have fit on the rim.
After paying for the tire at Pep Boys I went over to Monro to see what they would do about it. They informed me that because I already had the new tire put on they couldn't do anything but the next time I came in they "would work with me". Why the hell would I come back when you just screwed me out of a hundred bucks and a good tire? Not worth chancing. Because you couldn't fit me in within a day I get screwed?
If you need tires go to Pep Boys on Milvalle. If you need an oil change go to Midas on Penn Circle they'll be able to get you in and not wait three days.