I purchased a Groupon for this hotel for a staycation knowing the area and basically looking for a relaxing stay by a pool with all the basic amenities. I don't like to write reviews that are so negative but there were some major complains from both myself and my sister which I don't think should go unnoticed.
There was a serious communication issue between the desk staff and upper management. There were a couple of instances that were eyebrow raisers and from a guest point of view would just be a normal request.
The pool bathrooms had clogged toilets with 2 inches of over flowed standing water for both days of our stay. Because of this unfortunate situation my sister and I had to shuffle through the hotel lobby in our suits to use the facilities there. Now when I'm checking into a hotel and I see people coming into the lobby with their suits on to use the bathroom it gives off a bad vibe. We told the staff on 4 different occasions to fix the bathroom issue and nothing seemed to get resolved.
With our Groupon we received a $25 dinning credit. You can't use the dinning credit at the casino where there are different dinning options. There's the restaurant across the way from the hotel lobby which it looks nice but don't let that deceive you. We waited 10 minutes to have someone seat us (there was more than enough empty tables). Once we sat down we waited 10-15 minutes for menus and we were a bit unsure who the waiter was. When we ordered both my sister and I are lactose free. Our meals came out with mass amounts of cheese and is wasn't edible. We sent back the food and when it came back out it wasn't tasty. We overall were just fed up with the service/staff/food/quality.
We were also unaware of the resort fee wish was charged to our card after we checked out of the hotel. This "hidden fee" is not specified when checking into the hotel and comes across sleazy and unprofessional.
I also noticed quite a few children running around the hotel and the pool area unattended by any adults. They looked like locals and they were using the pool and hotel because it's not being monitored. To me it should be for paying hotel guests only. If you enjoy sitting by the pool side getting splashed and being a baby sitter/ lifeguard...this is the resort for you, otherwise any type of buzz you have working from that margarita wears off quick.
There were some positive things like the awesome views from the room, comfortable bed and soft sheets. The plush carpets, lots of different seating areas and cultural decor is inviting and makes the hotel memorable. It's unfortunate that there were some flaws and that reflects my decision to give the resort 2 stars.