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| - Posting this review because I was told it's worth being said. This is mainly to comment on my most recent visit with girl friends during the weekend of 12/20-12/22. I've been to Vegas six times now, and I definitely have had my experiences with clubs. I have been to Surrender three times, sometimes great and sometimes just okay depending on...
1) how I am treated by staff, inside and outside of the club
2) how good is the music i.e. how good is the DJ
3) what open bar/free drink offers are given
I have always deferred to promoter MATT LOUNDS for my guest list needs, so it was great to have open bar (90 min) and bottle service (vodka & champagne) secured for that night. Always a pleasure working with him -- professional, attentive, and very nice guy. He definitely takes care of those on his list. However, I was not happy to be treated rudely during the ID check, before I am even admitted. Apparently, security guard MATTHEW has given people trouble before, and my group was unfortunately not an exception.
As a petite Asian girl, I am usually profiled in Vegas, often suspected that I am trying to pass off a fake ID. By now, I have learned to just roll with it and even laugh about it. So it was to my pleasant surprise when security guard Matthew did not sternly ask me to smile, rattle off my birthday/street address/middle name etc, or pull up my Facebook profile on my phone (happened before at Surrender during another visit). As such, I thanked him for being the first to not do such a thing. I said it sincerely and genuinely. It really could not have been misunderstood. Yet he then became defensive on why they go through that sort of process. I didn't need a lecture; I understand why a thorough job is necessary. But he couldn't have thanked me and moved on? He also proceeded to be brusque with the rest of my group, which I didn't appreciate. If you're getting your ID checked by Matthew (burly and bald), watch out for him and know that he doesn't respond well to compliments or light-hearted commentary.
The only reasons my night went from a bad night to a good night were:
1) a very sweet blonde staff member/host (?) GARRETT, who took the time to explain how drinks and tables were working that night because I was getting mixed messages. I was so grateful and appreciative that I just had to give him a hug haha. I was really not in a good mood up until that point (especially after getting my foot stepped on harddd not five minutes into the club by another staff member who was in a rush to attend to something).
2) Norman Doray and Adrian Lux killed it. Dance floor is admittedly small, but we stayed in our spot towards the front for most of the night so we were able to enjoy ourselves with great music, definitely happy by the end of it.
//
In summary, Surrender is a HIT or MISS. It depends on customer service from the staff, the music from the DJs, the drink offers, and the crowd itself. Obvious things to consider for any club, but I've had consistently good times at other clubs which my girls and I are more than happy to go to. If management wants to keep its venue filled -- have nice and respectful people working for you. Security guard Matthew lost major points with me on that. Promoter Matt Lounds, Jay, and Garrett were absolutely great. Keep treating us right, and we'll keep coming back.
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