After having unpleasant experiences with the collections department last year at Cash Factory USA, I decided to give them another chance. I recently applied for a loan online using their website and was preapproved. The following morning, I received a phone call from a friendly and professional representative named Rachel. She needed recent copies of my pay stubs and was able to update my current address on her end, which was very convenient. While going over the contract, she encouraged me to ask questions. The funds were available in my checking account the next morning.
I'm thrilled and delighted that Rachel turned my negative experience into a positive one by providing excellent guest service.