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| - This store gets 5 stars because it took a crappy customer service situation and, without any prompting from me, took the initiative to turn it around!
When it comes to anything from underwear to pyjamas, I shop almost exclusively at Vic Secret - I know my sizes and the styles I like. So when a rep greets me and asks if I need anything, a simple acknowledgement and shake of the head is usually sufficient. However, the rep at this store couldn't seem to take the hint, no matter how many times I told her I was OK and didn't need any help. Finally it took ignoring her for her to leave but, at this point, I was annoyed. When I went into the fitting room, my annoyance mustve been obvious because that attendant asked if anything was wrong. When I told her about the first rep - nice, but hovering to the point of annoying - she apologized for the experience. Without my knowing it, she talked to her manager and by the time I was out of the fitting room, the fitting room rep and manager were both waiting to apologize and offer a small discount as a gesture of goodwill. Immediately, my mood changed because someone had taken the time to recognize a poor experience and did their best to turn it around - and they succeeded! Many thanks to the manager Claudia!!
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