I am a purse freak! I love finding the cutest and nicest purses, so naturally, I wanted a Coach purse. I bought my first purse in July! Yay! Go me! I had it for about 3 months and it started ripping. I was upset but had read about their lifetime guarantee and repair service. I brought it back to the Coach store I purchased it at and paid the $20 shipping fee. It took about a month to hear back but when I did, I was so shocked! I had purchased my purse for $80 because it was in clearance and it was a 50% off day. When I got a letter from Coach, inside it said, "We are sorry that your purse did not meet the expectations of Coach. Enclosed is a merchandise credit for the value of the purse." It was a credit of $287!!
I had to do a double take because I thought for sure that wasn't right. I paid 80 and got 287? Needless to say, it was correct. I had the option of getting my old purse back in lieu of the credit but why would I? I went back to Coach and bought a nicer purse, travel bag and money left over. I guess the saying, you never know unless you try, was the moral of this story! The purse I have now is wonderful and the staff was very helpful.