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  • Good customer service is as crucial as good food. Although the food was quite delicious, the bad service we experienced left a horrible taste in my mouth. My husband and I went for Sunday brunch and the hostess told us the wait would be about 20 minutes. The wait area inside was full so we waited outside with about 15 other people. We figured with this many people waiting that this place had to be good. About 25 minutes later, my husband checked with the hostess and she said she called his name about 20 minutes ago. Funny thing was that while my husband was inside talking to the hostess, a party of 5 next to me complained that they were never called and the hostess insisted she called them. They were more bothered (as was I) that the hostess insisted she called their name and didn't apologize for the inconvenience. A group of 4 who just paid walked out and were complaining about the rudeness of the hostess! Three groups complaining about the bitchiness of the hostess is not a coincidence! When we were finally seated, the hostess dropped our menu and our silverware on the table, didn't say a word and walked away. WOW. We waited a while for our waitress and she also had a sour attitude! I even asked my husband if I was just imagining things but agreed that she was not pleasant at all. As I was making mental notes about what I should rant in my Yelp review, the coffee cake came out and managed to bring what was supposed to be a 2 star review to a 2.5/3. It was moist and heavenly! My husband ordered the Chicken Fried Steak and it was decent but not the best we've ever had. I ordered the Eggs Benedict and I loved the hollandaise and the thickness of the ham. The seasoned potatoes were the perfect complement to the eggs. Note to the management of The Cracked Egg: Bad attitude can really ruin a customer's service. On busy weekends, please ensure your hostesses and wait staff are smiling and friendly. I would suggest to invest in pagers because it can be difficult to hear the hostesses when there are 15 people waiting outside and planes flying overhead. With Egg Works opening up down the street in Fall 2011, I doubt I'd come back here because of bad attitude I encountered even though the food was good.
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