| rev:text
| - My third and final review. If you take the time to read my previous 2 others, you will see that I genuinely tried to give this place a chance. I have come to discover that no matter how great the doctor is the staff really makes or breaks your experience....and this staff shatters it.
The wait time has seemed to improve which is great when you have a cranky infant in tow..however, the staff's attitude has not. Sorry not sorry to point fingers, Lauren at check-out is awful. I'm pretty sure if you told that girl she just won a million dollars, she would still roll her eyes at you and give you a look of disgust. Disrespectful and disgraceful. Granted, there are a few friendly faces, but we all know that people remember the negatives...
I can make it past the bad attitude but one thing that has me steaming and leaving this practice indefinitely is there billing department. Don't mess with my money!
My son is almost 10 months old, when he was 3 weeks old we had a surgical procedure performed at the office, even with really good insurance (Tricare) somehow I paid a really large premium to the office, I questioned it at the time and they assured me it's standard practice...okay fine.
Fast forward, skip the boring details. Almost 9 months later, I bring my son in for vaccines, they inform me that if I want to have the flu shot performed it's $15.00 and it is performed in 2 sets..no problem, I pay up.. second visit for the shot and the receptionist tells me I'm good to go, because Tricare pays for ALL vaccines and I never had to pay in the first place. Because I paid for the first vaccine she directs me to call the billing department and they will happily credit my account, cool.
After contacting billing 2 1/2 weeks ago now, the nice girl on the phone tells me I have not one, not two but three separate credits on my account, one from OVER A YEAR AGO, one from the surgical procedure and this most recent one....ohkaaaaayy. Why didn't you ever tell me? Why have you continued to charge me for services knowing I have a credit on my account? Whatever, nice surprise to get money back...still not mad at this point.
Here's the twist. Because we have good insurance, there's no need for a credit on the account, the money just sits there, so Sunshine Valley is nice enough to write a check for the difference (I've been through this before - but they never mentioned other credits LOL) I kindly ask the girl if she could write a check for the $200 + difference, she says they will mail it out, I ask her if she can please hold it at the desk for me as I have an appointment in 3 days and I can just pick it up like I have in the past because they failed to mail it months before, she agrees and says it will be ready FRIDAY.
Friday comes...we have to cancel appointment...I live in Mountain's Edge and this office is in Summerlin, I call to make sure check is ready before I make the drive....surprise, billing manager isn't in, she didn't process checks but it will definitely be ready Monday...
Okay fine, I call Monday, nope not Ready, come Tuesday it will definitely be here.
SURPRISE! I come in on WEDNESDAY for an appointment, at check-out I ask Lauren about the check, before I can even finish my sentence she cuts me off and tells me they mail it out....after I tell her the story she heads back to billing and tells me the billing manager "has no idea what I'm talking about and she mailed it".
OH MY GOD. The incompetence of this place is beyond ridiculous and frankly I just DON'T have the patience to deal with them any longer.
Read my reviews, very rarely will you see this. STAY FAR FAR FAR AWAY FROM THIS PLACE!!!!!!!!!! Still awaiting check that will probably never arrive.
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