I started by renting a bike and it went well, I then had all my questions answered by Nathan and ended up buying a bike around $1300, crave. I had my sons bike in for service. a week later I called to see if service was done, answer was " Did anyone call you, then it isn't done " I had purchased new bars with my bike and they made a mistake ordering those and questioned me multiple times for proof that I had. Thankfully I was able to deal with Nathan again and things smoothed out. I would stay away from here unless you want to feel like you are bothering the employees, and don't mind the proverbial" short guy attitude "