This is our first time here. And the receptionist and the ladies up front are super friendly. It's not a big concern being on hold for less than a minute. We seen Dr. Osborn and omggggg she is an amazing doctor. She actually listening to what going on rather than interrupts you. She is amazing. I seriously wish I would of found her sooner. My son just had his two year appointment and Dr. Osborn was very informal. Definitely would recommend to my new mommy friends.