Today a manager called and apologized for his waitress's unprofessional disposition the night she was my server. I sincerely appreciated the fact that he cared enough about me the customer to listen to my side of the story. I expressed to him I didn't want to get Karen in trouble, but if I had been the manager I would have wanted to be aware of this situation. As I said in the previous review the food was good. It was the service that wasn't. He reassured me he would speak with Karen and that his focus would be just to help her improve not discipline her for her actions. That's all I'd ever ask for. I'm sure she just had an "off day," but maybe she should have literally taken the day off instead of being such a poor waitress that night.