We usually eat here once a week and the burgers are by far the best around! We had an issue recently on a to-go order and when I called to speak to the owner and/or manager he was so kind and apologetic. He stated he would provide us a credit and that he did! We ordered some wings to-go and he gave us a credit which went above and beyond! Btw, the wings are really good as well! I was just amazed by how he went about things to provide a positive experience.