We arrived at the rental center at McCarron around 11pm on a Monday. After an hour of standing in line, thinking if we could just get to the counter we'd be quick because we had reservations. Wrong! We learned there would be a $350 hold that was not on any of the info. Finally after an hour we were in the car. After traveling 19 hours that day it was extremely frustrated for it to be even more delayed once we arrived at our final destination. We won't be using them again. Should have read previous reviews. I'll pay the extra few bucks to have speedy, if nothing else, efficient service.