So I'd love to give Retro a good review but I can't. I'm getting married in Las Vegas in August and a friend of mine who was vacationing in Vegas brought me a dozen cupcakes from their bakery to taste. Most of them were yummy.... even though they had traveled from Vegas to Los Angeles. The problem is not the cupcakes.... it's the staff and their willingness to accommodate the customer.
My wedding is on a Sunday afternoon, Retro Bakery is not open on Sunday. I was told they would deliver the night before to the reception restaurant. I found out this week that the reception restaurant cannot accept baked goods a day in advance due to the health code. I asked Retro what I could do to get their cupcakes at my reception and rather than having someone come in and deliver on Sunday (which would take all of maybe an hour) to make a sale and a happy customer.... they told me to ask the hotel I was staying in if they would keep the cupcakes in one of their refrigerators overnight and then I would have to get someone to transport them to the restaurant. Excuse me? I'm paying $400 for cupcakes (it's only sugar and flour people!) only to have to schlep around a hotel in Vegas to get them to my reception? I think Retro could care less about their customers.... they think they are way too cool for school. I found another bakery that not only delivers in Vegas on Sundays but they also don't charge for delivery and set up (unlike Retro).... Sorry, maybe I'm not cool enough for Retro but I think with the way the economy is today that something as small as a delivery should be workable. This is the first review I have made on Yelp.... I just thought people should know that Retro will not go out of their way for their customers....