I've been to JT boba a couple of times.. The boba is good.. Pricy but good..
The women who takes the orders seems to always have an attitude and can be rude and unwelcoming. I asked for an extra cup to share with my son and one of the guy workers was very kind and handed it to me but before it could even be out of my sight the owner, women who takes the orders, scold me about giving me a cup.
I thought that was a bit unprofessional and not to mention embarrassing for the guy. The other time I went I got a large Thai tea boba i took maybe 3 sips of it before my 1 year old pulled the straw and it fell on the floor. When I went to let them know that I spilled my drink the women looked ANNOYED that that had happened and even bothered by the fact that they had to clean it up.
What bothered me the most is she didn't even offer to refill it or even give another at discount. It's all about costumer service.. You want your want your customers to feel welcomed and appreciated for their service. Everywhere that I've been where I've accidentally spilled a drink or dropped it they were always kind enough to either refill it or give me another at a discount. Especially if it was an accident caused by a one year old.
I will not be coming here again.