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| - UPDATE: Still waiting on my stolen forty dollars!!! But thanks for "reaching" out to me. Actually spoke to the manager that commented below, was actually asked if he could use my personal email as a training tool for his management staff. So the valet company blew me off, and this restaurant still doesn't care. Thanks!!!!
Went here for my daughter's sweet 16 this past Saturday. She had reserved a table for 20 and upon arrival was told they had a table of 10 set aside for her. After the hostess was kind enough to extend her seating time ( they only hold a table for 15 minutes which would have been nice to know in advance), she was told the table was cut down to six, then back up to eight. When her party arrived, they were seated at a table for ten, which ended up working out perfectly for them. Everything was delicious, her dad and I enjoyed our meal in the bar area, had wonderful service and delicious food.
It would have been a very special night for us, had I not parked my car with the valet. Upon arriving home, I noticed that the $40 cash I had stashed in my car(how dare I stash emergency money in my own vehicle, I know) was stolen when I parked the car. Upon calling the next day to inform them of what happened, I was basically dismissed, given the phone number of the "private valet company that they hire but have nothing to do with" and sent on my way. I wanted them to be aware that their guests were violated during their dining experience. I know it was dumb to leave money in my OWN car, but the real part that gets me was making the extra effort to walk across the roundabout to get cash out to tip them. What a joke. Thank you so much Brio Tuscan Grille, I will forever associate your business and her 16th birthday with your professionalism and concern.
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