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| - It's my 2nd time at this restaurant, both times for breakfast / brunch and both times I experienced the same problem with slow and rude customer service. Based on the reviews I see here, it doesn't look like it was a case of bad luck for me. Last year, when we came, the waitress was slow in seating us, bringing out our beverages, taking our orders and serving our orders. She actually had the decency to slam the water glasses on the table. There was next to no one on the patio and yet, we were ignored while all the waitresses socialized with each other at the bar. Asked to speak to the manager and he didn't care too much about the situation.
Came back here again this year because we were staying at the Radisson Admiral and it was one of the closest places to grab breakfast. Once again, there were only a handful of occupied tables on the patio. Our waitress came us 2 pitchers of water immediately but did not return with cups until 15 minutes later. She took drink orders one at a time and did not return with them until 5 minutes later. They were on a reduced menu and offered only 3 items for breakfast - 1 of which were belgian waffles. We ordered the belgian waffles and then were told that they had run out. Most of us ordered the same dish (bacon, sausages, eggs) given the limited choices. Our food came about 1 hour later!!! I can understand 1 hour if I was asking for a more creative and extravagant dish. However, 1 hour to make eggs, sausages and toast is ridiculous. Not only, we saw guests who arrived after us order, eat and leave before everyone at our table had their meals! Of the 2 hours spent at the restaurant, I'm confident in saying that I spent 1 hour looking at the bar waiting to be acknowledged by the waitstaff.
Extremely frustrated, I asked to speak to the manager and at least he seemed to care enough to offer us a discount on our bill in exchange for the "inconvenience". To be honest, I don't care for the discount because my time is worth more than the couple of dollars that he took off the bill - I just wanted to make sure that he received feedback that the level of customer service or lack thereof was utterly disgusting. In a profession where 18% gratuity is becoming the standard, I expect better. The average person who works has performance reviews and only receive bonus and raises if their performance meets or exceeds expectations so why should waiters and waitresses be any different?
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