This guy Robert knows how to conduct customer service. I found him through YELP.COM here, gave Robert a phone call and he was back to me with in a day. Told him my situation. He said he could drop by that evening, but we schedule for the weekend (Saturday) instead.
He called to let me know his ETA that day. He was on-time. He didn't jerk me around, gave me his exact price and stuck to it. Told me his process for cleaning my carpet. Gave me a bottle for any spots/spills in the future and was done within 1 hour. Living room carpet was cleaned and honestly made me think about holding off tiling the living room for awhile. Robert, you're the man... thanks and I'd refer you to anyone.