I am very sorry to say I did not read the bad reviews before making my purchase. Today on schedule the carpet installers arrived and I must say the were very polite and neat. They did a great job, I would recommend these sub-contracted installers anytime but, due to Empire Today doing something wrong when they got to my Master Bedroom, they ran out of carpet! Wow, what a surprise! Empire is now saying they can complete the install on Tuesday ( today is Saturday ) which of course means someone stays home from work to manage this. The dispatch was also very nice but how could this possibly happen? I did place a call to the salesperson who apologized and basically you could tell she was sorry she ever gave me her phone number. She was the least helpful of anyone, very disappointed as I expect the sales person to be the one doing anything they can to work things out, sadly not this one! We will see how Tuesday turns out, if the dye lots are the same and what happens next. As of today, it's a major ONE STAR for Empire Today.