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| - CAUTION DO NOT US THIS COMPANY IF YOU WANT GOOD SERVICE.
I have not positive to say about my experience with Gabriel's Appliance Service & Repair. I have a home warranty through Landmark, and my stove caught on fire while I wasn't using it due to an electrical short.
Gabriel's Appliance was contacted by Landmark the next business day and I received an email from Landmark saying I should get a call within 4 hours. I never received a call. The next business day I called to schedule an appointment.
The tech showed up to the appointment and diagnosed the stove/oven and confirmed it was an electrical short. I asked how long it would take to fix, he said he would need to see how long parts would take and would call me the next day. After not hearing anything for three days, I called Gabriels Appliance and the could not find the paperwork from the tech, and no parts had been ordered at that point. I was then told that the parts were on back order and would take a week. They scheduled an appointment a week out from there which means over 21/2 weeks since the stove had caught fire.
A different tech Al came to fix the stove, however, he didn't have any parts to fix the stove. He took the stove apart and re-diagnosed it and wrote down what parts were needed in order to fix it. Once again I didn't hear anything from Gabriels Appliance. I called to see what was happening, and Gabriels again hadn't ordered the part as they needed the model number of the stove.
I gave them the model number and they told me it would take another week for the parts to get in. I complained to Landmark and the confirmed the parts would be in on Thursday (a month later) and the Gabriels would be calling me on Thursday to set up an appointment for Friday. Once again I never heard from Gabriel's on Thursday.
Friday morning I got a call from the tech Al, but missed the call, I called him back right away and left a voicemail with a good number to reach me at. He attempted to call 30 minutes later but wasn't the number I left on the voicemail. He left me a message saying he is leaving this side of town and won't be back. But he didn't call me at the number requested on the voicemail I left.
I called the office at Gabriels and they said there is nothing they can do. They said they don't have the parts yet, and won't be able to schedule the appointment until Monday. I asked why did Al call me to set the appointment if you don't have the part yet? I then asked directly do you have the parts yes or no and the only answer I could get from the office manager was that they received a shipment from Landmark.
Then I asked why they didn't call to schedule the appointment on Thursday, the office manager told me that it was her fault and that she didn't have time. Then she proceeded to blame me for not answering my phone even though I gave Al a different number to cal.
I asked her about their lack of customer service, and she said "Honestly, I know you're not receiving good service but there is nothing I can do." She never apologized for any of the mistakes rather put most of the blame on myself.
Finally, with me not giving them a choice and arguing about it needing to be fixed on that day cause it had already taken a month and they had the parts and that it needed to be fixed that day. The tech was supposed to call when he was on his way. He never called and just showed up beat on the door in a very rude manor was rude the entire time he was in my home.
I asked a question about the invoice he wanted me to sign as I was not going to pay a dime, and he was very very rude in his actions with me.
This is the worst service I have received from any company in my entire life, and I will never do business with, recommend or have anything positive to say about the service at Gabriels Appliance.
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