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  • I have been ordering Marco's pizza for years, but never again after my quick interaction with its unprofessional owner. An employee, even a manager, I can forgive for such abysmal customer service, but I expect more from an owner. Imagine how he talks to his own employees! I called to ask a simple question about my card being charged multiple times and he completely dismissed any wrongdoing at his end and COMMANDED me to call my bank. Well, I had already spoke with my credit card company and I also have experience working with credit card companies so I know he can call with his merchant id to take the hold off. Sure, he could have declined to call them because of laziness or whatnot and I would have totally accepted that and continued to frequent his establishment. BUT, I have never been spoken to so rudely by anyone... ever, and that is why I will never return and inform all my friends and family what a horrible man owns this franchise. He actually tried to pick a fight with me over the phone. I am a very polite person and his yelling at me in a tone normally reserved for dogs and children had me so flustered that at one point I said meekly " I can't believe you're being so..." (The statement slipped out in surprise and I did not finish it because its not my manner to insult people). He yelled back "I'm being so WHAT WHAT!" I said "you're being rude." Then he started ranting at me with things like "Me? Rude!?" Finally, I had to just hang up on him as opposed to being verbally assaulted by a crazy man. So my advice- stay as far as possible away from the owner of this place and the only way to assure that you will never have to interact with this incredibly unpleasant and unprofessional person is to NOT ORDER HERE.
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