Got a call today from a collection agency saying they were collecting for the trainer company at this place called Custom Built. I completed their contract and cancelled the contract about 5 different ways (in person, on phone, through email, through certified mail, etc). I was assured everything was cancelled. Then 6 months later I get a call from a collection agency saying I owe close to $500 which was more than the original contract? Now no one at their company will call me back. Convenient! My advice: DO NOT SIGN UP FOR PERSONAL TRAINING!!! The only reason I didn't give it one star is that I really liked my trainer. Had to leave because of work schedule.