The front desk and staff are very friendly but it's obvious that this place tries to get every dime out of you even when your already down. I know someone has got to pay the bills but when it's that obvious it sucks. High prices and taking advantage to someone's aching heart are hard to swallow. I brought my 18 year old dog in to be euthanized. She was having respiratory failure. It was $425.00 up front. I was so distraught I couldn't understand what the requested money up front was for? It was for a catheter, oxygen and ? But I handed over my credit card. Ten minutes later I paid another $100.00 to put my dog to sleep. There is a reason there are so many negative ratings.