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  • I purchased a Toy Rav4 2 years ago from them; still have it. Overall experience was "UGH." Long story short, found a car I liked. They wanted me to complete the paperwork but since the car hadn't been cleaned or inspected yet I told them I would do it when I picked it up. Seven hours later they called, we did a quick inspection and noticed the tire cover was cracked and missing a piece; it wasn't like this before. I'm glad we noticed because they didn't tell us they damaged the car. The salesman said they would get me a new one but when I asked him to add that to the contract he said that they would have to redo all the paperwork and implied it would be too time consuming. We told him we would wait. After speaking to a manager he said they would order a new cover and install it that week. Next, the finance guy rambled through everything very quickly without really going into any details other than what he probably had to legally. He seemed annoyed that he had to stay there late and had no problem showing his annoyance about having to add the 'repair' part to the contract. He insinuated it was unnecessary and we were just pain in the butts. Here is where the fun begins....A couple weeks went by and I had not heard from anyone at Honda Sup. Springs so I called them. Spoke with the salesman who said he ordered the part but it got lost in the mail and he had to reorder it. I got the run around (hardly any return calls or emails) for 5 weeks being told it was ordered twice and lost in the mail twice. When I finally did get a hold of the salesman again I told him Toyota right next door had the part in stock. He said he couldn't order it from them because he had to order a used part which only came from junkyards and they had limited availability so I would just have to wait more time. Frustrated, I called to speak with the general manager, Robert, who not surprisingly was unavailable & didn't call me back. At 5-6 weeks post transaction I started to write negative reviews on various websites and stated that I would be submitting a complaint to the AZ attorney general and filing a small claims in court for breach of contract. Here is where things started to change.... Within a few days of writing the negative complaints someone over there (my guess the owner) contacted me and told me he would be looking into this personally and taking care of it and if I would update my reviews once the problem was fixed. What do you know, the next day I got a call from the salesman telling me they had my part ready to install. We went over there and they took care of it. In the end I'm not sure who to blame for this, the salesman, management policies but whatever it was it wasn't a fun experience as a buyer. I did appreciate the person who stepped in at the end but only after I threaten to sue though. When I was writing the reviews I noticed they had their fair share of negative reviews and had I seen them before hand I might not have gone there in the first place. Morale of the story: No matter how minuscule they make you feel, ALWAYS ALWAYS ALWAYS get it in writing because I would have been S.O.L if I hadn't.
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