Came here for dinner with my family on a Friday night. There was a lot of people waiting when we walked in which made me think that this place was good. But little did we know, there were problems with every aspect of this business. I think much of it stems from them being understaffed and overwhelmed.
1) The servers - Our main server got an item on our order wrong, and dared to blame us for her mistake. She later apologized but you shouldn't blame the customer for your own mistake. I suspect that the waitress is under a lot of pressure and they probably threaten to dock her pay over incorrect orders even though it is human nature.
2) The service - What service? There was no service. Took us forever to get a pot of hot water and we were so crammed at our table because the empty dishes were not taken away.
3) The food - Bleurgh. The congee was watery; the fried dough was too toasted/burnt (which they repackaged into our fried dough with rice rolls), and the vegetables we ordered were bathed in oil. Their BBQ duck and pork were good though but you can't go wrong with that.
4) The bill - When the bill came, we noticed that they had overcharged us for something and notified the manager. He proceeded to try to argue with us that he gave us a "little more" hence why we were charged more, even though we clearly stated the amount that we wanted when we ordered. Have they never heard the saying that the customer is always right? Geez.
...How can a congee place be this bad?! I wonder how long they will last...